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Project User Management Messages

Error codes for payment method operations including deletion, default assignment, and validation.

Overview​

CodeMessageDescription
PMM001Your payment could not be completed because the card is either invalid or has been reported as lost. Please verify your card information or try another card.Payment failed because the card is invalid or reported as lost.
PMM002You cannot delete payment method '{0}' as it is not attached to a customer, so detachment is impossible.Cannot delete payment method as it is not attached to a customer.
PMM003You cannot delete payment method '{0}' as it is the default for shared billing accounts.Cannot delete payment method as it is the default for shared billing accounts.
PMM004You cannot delete payment method '{0}' as it is necessary to auto-renew your active subscription(s).Cannot delete payment method as it is needed for auto-renewing subscriptions.
PMM005You cannot delete the default payment method '{0}' while there's an outstanding balance ({1}). Please resolve your balance or set a different default payment method first.Cannot delete default payment method while there is an outstanding balance.
PMM006Please provide your payment method information to create a payment method.Required parameter payment method info is missing.
PMM007Please provide your email address and payment method ID to set as the default.Required parameter email and payment method ID are missing.
PMM008Payment method set as default successfully.Payment method set as default successfully.
PMM009An error occurred while retrieving the payment method.Error occurred while retrieving the payment method.
PMM010An error occurred while detaching the payment method.Error occurred while detaching the payment method.
PMM011You cannot delete '{0}' because it is used for active payments or subscriptions. Set another payment method as default first.Cannot delete payment method that is used for active payments.
PMM012You cannot delete your only payment method '{0}' because it is still required for ongoing payments, subscriptions, or outstanding balances.Cannot delete the only payment method while payments are still active.

Error Code Details​

PMM001​

Message​

Your payment could not be completed because the card is either invalid or has been reported as lost. Please verify your card information or try another card.

Description​

The payment failed because the card used is invalid or has been flagged as lost by the card issuer.

Root Cause​

  • The card number, expiry date, or CVV is incorrect.
  • The card has been reported as lost or stolen.
  • The card issuer declined the transaction.

Resolution​

  1. Verify your card information and correct any errors.
  2. Try using a different payment card.

PMM002​

Message​

You cannot delete payment method '{0}' as it is not attached to a customer, so detachment is impossible.

Description​

The payment method cannot be deleted because it is not currently attached to any customer. Only attached payment methods can be detached and deleted.

Root Cause​

  • The payment method is not linked to a customer account.
  • The payment method was never properly attached.

Resolution​

  1. Attach the payment method to a customer first before attempting to delete it.

PMM003​

Message​

You cannot delete payment method '{0}' as it is the default for shared billing accounts.

Description​

The payment method cannot be deleted because it is configured as the default payment method for one or more shared billing accounts.

Root Cause​

  • The payment method is set as the default for a shared billing account.

Resolution​

  1. Set a different default payment method for the shared billing accounts first, then retry the deletion.

PMM004​

Message​

You cannot delete payment method '{0}' as it is necessary to auto-renew your active subscription(s).

Description​

The payment method cannot be deleted because it is required for the automatic renewal of one or more active subscriptions.

Root Cause​

  • The payment method is assigned for auto-renewal of active subscriptions.

Resolution​

  1. Set a different payment method for auto-renewal first, then retry the deletion.

PMM005​

Message​

You cannot delete the default payment method '{0}' while there's an outstanding balance ({1}). Please resolve your balance or set a different default payment method first.

Description​

The default payment method cannot be deleted while there is an unpaid outstanding balance on the account.

Root Cause​

  • An outstanding balance exists that requires this payment method for settlement.

Resolution​

  1. Resolve the outstanding balance.
  2. Alternatively, set a different default payment method first, then retry the deletion.

PMM006​

Message​

Please provide your payment method information to create a payment method.

Description​

The payment method creation request is missing the required payment method information.

Root Cause​

  • The payment method information was omitted from the request.
  • The request body was left empty or null.

Resolution​

  1. Provide your payment method information in the request.

PMM007​

Message​

Please provide your email address and payment method ID to set as the default.

Description​

The request to set a default payment method is missing the required email address and payment method ID parameters.

Root Cause​

  • The email address and/or payment method ID were omitted from the request.

Resolution​

  1. Provide both your email address and the payment method ID in the request.

PMM008​

Message​

Payment method set as default successfully.

Description​

The specified payment method has been successfully configured as the default payment method.

Root Cause​

  • No action required (success confirmation).

Resolution​

  1. No action required (success confirmation).

PMM009​

Message​

An error occurred while retrieving the payment method.

Description​

An error was encountered while attempting to retrieve payment method information from the system.

Root Cause​

  • A system or network error occurred during the retrieval.
  • The payment method data could not be accessed at this time.

Resolution​

  1. Try retrieving the payment method again.
  2. If the issue persists, contact support.

PMM010​

Message​

An error occurred while detaching the payment method.

Description​

An error was encountered while attempting to detach the payment method from a customer account.

Root Cause​

  • A system or network error occurred during the detachment process.
  • The payment method could not be detached at this time.

Resolution​

  1. Try detaching the payment method again.
  2. If the issue persists, contact support.

PMM011​

Message​

You cannot delete '{0}' because it is used for active payments or subscriptions. Set another payment method as default first.

Description​

The payment method cannot be deleted because it is currently in use for active payments or subscriptions. Another default must be set before this one can be removed.

Root Cause​

  • The payment method is used for active payments or subscriptions.

Resolution​

  1. Set another payment method as the default first, then retry the deletion.

PMM012​

Message​

You cannot delete your only payment method '{0}' because it is still required for ongoing payments, subscriptions, or outstanding balances.

Description​

This is the only payment method on the account and it cannot be deleted while active payments, subscriptions, or outstanding balances exist.

Root Cause​

  • This is the sole payment method and is required for ongoing financial obligations.

Resolution​

  1. Add a new payment method before deleting this one.