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System Error and Common Messages

General-purpose error codes returned across all API operations, covering server errors, permission failures, invalid requests, and common constraint violations.

Overview​

CodeMessageDescription
000001Internal Server ErrorUnidentified internal server error
000002Resource Not FoundRequested resource does not exist
000003Invalid RequestIncorrect format or missing required fields
000004Unable to load requested dataTemporary error loading data
000005System technical issueSystem-level technical error
000006Account awaiting subscription verificationAccount pending System Admin approval
000007Request param {0} must be of type {1}Request parameter has incorrect data type
000008You cannot {0} — missing privilege {1}User lacks permission for the action
000009Project id is requiredRequired Project ID is missing
000010User id is requiredRequired User ID is missing
000011Invalid JSON data format for field {0}JSON field has incorrect data type
000012Unable to locate {0} with id {1}Object not found with provided ID
000013Too many requestsRequest rate limit exceeded
000014Deployment in progressSystem is currently deploying
000015Action {0} blocked — user billing account {1}Action blocked by user billing account status
000016Action {0} blocked — project billing account {1}Action blocked by project billing account status
000017Image must be smaller than {0} MBImage size exceeds the allowed limit
000018Operation failed due to system error during data processingSystem error during data processing
000019Email is invalidInvalid email address format
000020Invalid image formatImage file format is not supported
000021Unexpected response from upstream serviceUpstream service returned an unexpected response
000022Server took too long to respondUpstream service timeout
000023{0} failedGeneral operation failure
000024Request payload is too largeRequest payload exceeds the allowed limit
000025User cannot be disabled — billing account is active on projectsBilling account is active for one or more projects
000026Cannot {0} — switch to project {2}User must switch to the correct project
000027Cannot {0} — not a member of project {1}User has not joined the required project
000028Error when sending feedbackFeedback submission failed
000029API endpoint {0} with HTTP method {1} not foundAPI endpoint does not exist
000030Missing required information: {0}Required field is missing
000031HTTP method {0} not supportedHTTP method not supported for this endpoint
000033Unsupported media type in Accept headerAccept header media type is not supported
000034Required request part {0} is missingMultipart request part is missing
000035Required path variable {0} is missingPath variable is missing from URL
000036Missing or invalid request parameter or header: {0}Request parameter or header is missing or invalid
000037Value of field {0} already existsDuplicate value violates unique constraint
000037[0]A value already exists — duplicates not allowedDuplicate value detected
000038Field {0} is required and cannot be blankRequired field is missing or empty
000038[0]A required field is missing or left blankRequired field is missing
000039Value of field {0} is invalid or does not existInvalid or non-existent field value
000039[0]Invalid or missing linked dataLinked data is invalid or missing
000040Database integrity constraint violationDatabase constraint was violated
000041Cannot access this data source at this timeData source is unavailable
000042No permission to access this tenantUser lacks access to the tenant
000043Attempt limit exceededToo many failed attempts
000044Account has not been activatedAccount is inactive
000045User cannot be disabled — billing account shared with other usersBilling account is shared with other users
000046User cannot be disabled — billing account has unpaid invoicesUnpaid invoices exist on the billing account
000047Invalid time zone {0}Time zone format is invalid
000048Invalid redirect URLRedirect URL is invalid
000049Attribute {0} cannot be updated by userAttribute is read-only for the user
000050Feature is disabledRequested feature is not enabled
000051File upload rate limit exceededFile upload rate limit exceeded

Error Code Details​

000001​

Message​

Internal Server Error

Description​

The server encountered an unexpected condition that prevented it from fulfilling the request.

Root Cause​

  • An unidentified internal error occurred on the server.

Resolution​

  1. Try the request again.
  2. If the issue persists, contact support.

000002​

Message​

Resource Not Found

Description​

The requested resource does not exist in the system.

Root Cause​

  • The resource ID is incorrect or does not exist.
  • The resource was deleted before the request was made.

Resolution​

  1. Verify the resource ID is correct.
  2. Ensure the resource has not been deleted.

000003​

Message​

Invalid Request

Description​

The request has an incorrect format or is missing required information.

Root Cause​

  • Required fields are missing from the request.
  • The request body or parameters are malformed.

Resolution​

  1. Check the request format and ensure all required fields are present.
  2. Refer to the API reference for the expected request structure.

000004​

Message​

Unable to load requested data. Please try again or contact support if the issue persists.

Description​

The system was unable to load the requested data, possibly due to a temporary error.

Root Cause​

  • A temporary system error occurred while loading data.

Resolution​

  1. Try again after a short delay.
  2. If the issue persists, contact support.

000005​

Message​

The system is currently experiencing a technical issue. Please contact the infrastructure or development team for further assistance.

Description​

A system-level technical issue is preventing the operation from completing.

Root Cause​

  • An infrastructure or system-level error occurred.

Resolution​

  1. Contact the infrastructure or development team for further assistance.

000006​

Message​

Your account is awaiting System Admin verification of your subscription package. Please wait for confirmation to start using the service.

Description​

The account has been created but is pending verification of the subscription package by a System Admin.

Root Cause​

  • The System Admin has not yet verified the subscription package for this account.

Resolution​

  1. Wait for the System Admin to verify and approve your subscription package.
  2. Contact the System Admin if verification is taking too long.

000007​

Message​

Request param {0} must be of type {1}

Description​

A request parameter was provided with an incorrect data type.

Root Cause​

  • The parameter {0} was sent with a type that does not match the expected type {1}.

Resolution​

  1. Ensure the parameter {0} is provided as type {1}.
  2. Refer to the API reference for the correct parameter types.

000008​

Message​

You cannot {0}. Please ensure you have the {1} privilege(s) and try again or contact the {2}.

Description​

The user does not have the required privileges to perform the requested action.

Root Cause​

  • The user account lacks the {1} privilege required to perform action {0}.

Resolution​

  1. Request the necessary {1} privilege from your project or system administrator {2}.
  2. Try the action again after the privilege has been granted.

000009​

Message​

Project id is required

Description​

The Project ID is a required parameter but was not provided in the request.

Root Cause​

  • The project_id field is missing from the request.

Resolution​

  1. Include the Project ID in your request.

000010​

Message​

User id is required

Description​

The User ID is a required parameter but was not provided in the request.

Root Cause​

  • The user_id field is missing from the request.

Resolution​

  1. Include the User ID in your request.

000011​

Message​

The JSON data format is invalid. Please ensure that the {0} field is of type {1}.

Description​

The JSON request body contains a field with an invalid data type.

Root Cause​

  • The field {0} was provided with a type that does not match the expected type {1}.

Resolution​

  1. Ensure the {0} field in the JSON body is of type {1}.
  2. Validate your JSON payload before sending the request.

000012​

Message​

Unable to locate {0} with id {1}.

Description​

The system could not find the specified object using the provided ID.

Root Cause​

  • No {0} exists with the ID {1}.
  • The resource may have been deleted.

Resolution​

  1. Verify that the ID {1} is correct.
  2. Ensure the resource has not been deleted.

000013​

Message​

Too many requests. Please try again later.

Description​

The client has exceeded the allowed request rate limit.

Root Cause​

  • Too many requests were sent within a short period.

Resolution​

  1. Wait briefly before retrying.
  2. Reduce the frequency of requests.

000014​

Message​

Deployment in progress, try again later.

Description​

The system is currently performing a deployment and cannot process the request.

Root Cause​

  • A deployment is in progress on the system or resource.

Resolution​

  1. Wait for the deployment to complete.
  2. Try the request again afterward.

000015​

Message​

Action {0} is not allowed because the user billing account {1}.

Description​

The requested action is blocked because of the current status of the user's billing account.

Root Cause​

  • The user billing account status {1} prevents the action {0} from being performed.

Resolution​

  1. Check the status of your billing account.
  2. Contact billing support to resolve the account issue.

000016​

Message​

Action {0} is not allowed because the project billing account {1}.

Description​

The requested action is blocked because of the current status of the project's billing account.

Root Cause​

  • The project billing account status {1} prevents the action {0} from being performed.

Resolution​

  1. Check the project billing account status.
  2. Contact billing support to resolve the account issue.

000017​

Message​

Image must smaller than {0}MB!

Description​

The uploaded image exceeds the maximum allowed file size.

Root Cause​

  • The image file size is larger than the {0} MB limit.

Resolution​

  1. Compress or resize the image to be under {0} MB.
  2. Try uploading again.

000018​

Message​

The operation failed due to a system error during data processing. Please contact the infrastructure or development team for assistance.

Description​

An unexpected system error occurred while processing data.

Root Cause​

  • A system-level error was encountered during data processing.

Resolution​

  1. Contact the infrastructure or development team for assistance.

000019​

Message​

Email is invalid.

Description​

The email address provided does not conform to a valid format.

Root Cause​

  • The email address is malformed or missing required components.

Resolution​

  1. Provide a valid email address (e.g., [email protected]).

000020​

Message​

Invalid image format

Description​

The uploaded image uses a file format that is not supported.

Root Cause​

  • The image file format is not in the list of supported formats.

Resolution​

  1. Use a supported image format (e.g., PNG, JPEG).
  2. Try uploading again.

000021​

Message​

Unable to complete your request due to an unexpected response from an upstream service. Please try again later.

Description​

An upstream service returned an unexpected response, preventing the request from completing.

Root Cause​

  • An external or upstream service returned an invalid or unexpected response.

Resolution​

  1. Try again after a short delay.
  2. Contact support if the issue persists.

000022​

Message​

The server took too long to respond. This may be due to a temporary upstream issue. Please try again in a few moments.

Description​

The upstream service did not respond within the expected time, causing a timeout.

Root Cause​

  • A temporary issue with an upstream or external system caused the timeout.

Resolution​

  1. Wait a few moments and try again.

000023​

Message​

{0} failed. Please try again later.

Description​

The operation {0} failed to complete.

Root Cause​

  • A general failure occurred during the execution of {0}.

Resolution​

  1. Try again later.
  2. If the issue persists, contact support.

000024​

Message​

The request payload is too large. {0}.

Description​

The request body exceeds the maximum allowed payload size.

Root Cause​

  • The request payload size is larger than the system limit. Details are provided in {0}.

Resolution​

  1. Reduce the size of the request payload.
  2. Split large requests into smaller chunks if applicable.

000025​

Message​

This user cannot be disabled because their billing account is currently the active billing account for one or more projects.

Description​

The user cannot be disabled because their billing account is still linked as the active billing account for one or more projects.

Root Cause​

  • The user's billing account is the active billing account for at least one project.

Resolution​

  1. Reassign the billing account for all affected projects to a different account.
  2. Retry disabling the user after the billing account has been removed from all projects.

000026​

Message​

You cannot {0} because you're in the project '{1}'. Please SWITCH TO project '{2}' to perform this action.

Description​

The action cannot be performed from the current project context. The user must switch to a different project.

Root Cause​

  • The action {0} is only allowed within project {2}, but the user is currently in project {1}.

Resolution​

  1. Switch to project {2}.
  2. Retry the action.

000027​

Message​

You cannot {0}. Please ensure you have joined in the project '{1}' and try again or contact the {2}.

Description​

The user is not a member of the required project and cannot perform the action.

Root Cause​

  • The user has not joined project {1}, which is required to perform action {0}.

Resolution​

  1. Join project {1}.
  2. Retry the action, or contact {2} for assistance.

000028​

Message​

Error when sending feedback. Please contact the administrator.

Description​

An error occurred while attempting to submit feedback.

Root Cause​

  • A system error prevented the feedback from being sent.

Resolution​

  1. Try submitting feedback again.
  2. If the issue persists, contact the administrator directly.

000029​

Message​

API endpoint '{0}' with HTTP method '{1}' was not found.

Description​

The specified API endpoint does not exist or is not registered for the given HTTP method.

Root Cause​

  • The URL {0} or method {1} is incorrect.
  • The endpoint may have changed or been removed.

Resolution​

  1. Verify the endpoint URL and HTTP method.
  2. Refer to the API reference for the correct endpoint.

000030​

Message​

Missing required information: {0}.

Description​

One or more required fields are missing from the request.

Root Cause​

  • The field(s) listed in {0} were not provided in the request.

Resolution​

  1. Include all required fields listed in {0}.

000031​

Message​

The HTTP method '{0}' is not supported for this endpoint. Supported methods: {1}.

Description​

The HTTP method used is not supported by the target endpoint.

Root Cause​

  • The request used method {0}, which is not among the supported methods {1} for this endpoint.

Resolution​

  1. Use one of the supported HTTP methods listed in {1}.

000033​

Message​

The media type(s) in your Accept header are not supported. Supported media types: {0}.

Description​

The media type specified in the Accept header is not supported by the server.

Root Cause​

  • The Accept header contains a media type not in the supported list {0}.

Resolution​

  1. Update the Accept header to use one of the supported media types listed in {0}.

000034​

Message​

The required request part '{0}' is missing.

Description​

A required part of a multipart request is missing.

Root Cause​

  • The multipart request is missing the required part {0}.

Resolution​

  1. Include the required part {0} in the multipart request.

000035​

Message​

The required path variable '{0}' is missing in the request URL.

Description​

A required path variable was not included in the request URL.

Root Cause​

  • The URL is missing the required path variable {0}.

Resolution​

  1. Include the path variable {0} in the request URL.

000036​

Message​

Missing or invalid request parameter or header: {0}

Description​

A required request parameter or header is either missing or contains an invalid value.

Root Cause​

  • The parameter or header {0} is absent or has an invalid value.

Resolution​

  1. Provide a valid value for {0}.
  2. Refer to the API reference for expected parameter and header definitions.

000037​

Message​

The value of field '{0}' already exists.

Description​

The value provided for the field violates a unique constraint — a record with this value already exists.

Root Cause​

  • A duplicate value was submitted for a field that requires unique values.

Resolution​

  1. Use a different value for field {0}.

000037[0]​

Message​

A value already exists, and duplicates are not allowed.

Description​

A duplicate value was detected on a field that does not permit duplicates.

Root Cause​

  • The submitted data contains a value that already exists in the system.

Resolution​

  1. Use a different, unique value.

000038​

Message​

Field '{0}' is required and cannot be left blank.

Description​

A required field was left empty or not provided.

Root Cause​

  • The field {0} is mandatory but was submitted as blank or omitted.

Resolution​

  1. Provide a valid non-empty value for field {0}.

000038[0]​

Message​

A required field is missing or left blank.

Description​

A required field is missing or was submitted without a value.

Root Cause​

  • One or more required fields were omitted or left blank.

Resolution​

  1. Ensure all required fields are filled in before submitting.

000039​

Message​

The value of the field '{0}' is invalid or does not exist.

Description​

The value provided for the field is either invalid or does not correspond to an existing record.

Root Cause​

  • The value for {0} is not a recognized or valid entry in the system.

Resolution​

  1. Verify the value for field {0} and ensure it matches an existing, valid entry.

000039[0]​

Message​

Invalid or missing linked data.

Description​

A linked or referenced data entry is invalid or does not exist.

Root Cause​

  • The referenced data could not be found or is invalid.

Resolution​

  1. Verify all linked data references are valid and exist in the system.

000040​

Message​

A database integrity constraint violation occurred.

Description​

The operation violated a database integrity constraint, such as a foreign key or unique constraint.

Root Cause​

  • The submitted data conflicts with an existing database constraint.

Resolution​

  1. Review the data being submitted for conflicts.
  2. Resolve the constraint conflict and retry.

000041​

Message​

At this time, it is impossible to access this data source.

Description​

The requested data source is currently unavailable.

Root Cause​

  • The data source is temporarily down or unreachable.

Resolution​

  1. Try again after a short delay.
  2. Contact support if the issue persists.

000042​

Message​

You do not have permission to access this tenant.

Description​

The user does not have access rights to the requested tenant.

Root Cause​

  • The user account is not authorized for this tenant.

Resolution​

  1. Request access from the tenant administrator.

000043​

Message​

Attempt limit exceeded, please try after some time.

Description​

The maximum number of allowed attempts has been exceeded.

Root Cause​

  • Too many failed attempts were made in a short period.

Resolution​

  1. Wait before retrying.

000044​

Message​

Your account has not been activated. Please contact the system administrator to enable your account.

Description​

The user account exists but has not been activated.

Root Cause​

  • The account was created but activation has not been completed.

Resolution​

  1. Contact the system administrator to activate your account.

000045​

Message​

This user cannot be disabled because their billing account is currently being shared with one or more other users.

Description​

The user cannot be disabled because their billing account is shared with other users.

Root Cause​

  • The billing account is currently shared with one or more other users.

Resolution​

  1. Remove all shared users from the billing account.
  2. Retry disabling the user.

000046​

Message​

This user cannot be disabled because their billing account has unpaid invoices.

Description​

The user cannot be disabled due to outstanding unpaid invoices on their billing account.

Root Cause​

  • One or more invoices on the billing account remain unpaid.

Resolution​

  1. Pay all outstanding invoices.
  2. Retry disabling the user.

000047​

Message​

Invalid time zone "{0}". Expected format: Region/City (e.g., Asia/Ho_Chi_Minh).

Description​

The time zone value provided is not in the expected format.

Root Cause​

  • The time zone {0} does not follow the required Region/City format.

Resolution​

  1. Use a valid time zone in Region/City format (e.g., Asia/Tokyo, America/New_York).

000048​

Message​

Invalid redirect URL.

Description​

The redirect URL provided is not valid.

Root Cause​

  • The URL is malformed or not in an accepted format.

Resolution​

  1. Provide a valid, properly formatted redirect URL.

000049​

Message​

Attribute {0} cannot be updated by user.

Description​

The attribute is read-only and cannot be modified by the user.

Root Cause​

  • The attribute {0} is restricted and can only be updated by an administrator.

Resolution​

  1. Contact an administrator to update attribute {0}.

000050​

Message​

Feature is disabled.

Description​

The requested feature is currently disabled on the system.

Root Cause​

  • The feature has been turned off by an administrator.

Resolution​

  1. Contact the administrator to enable the feature.

000051​

Message​

File upload rate limit exceeded. Please try again later.

Description​

The file upload rate limit has been exceeded.

Root Cause​

  • Too many file upload requests were made within a short period.

Resolution​

  1. Wait before retrying the file upload.